Website subscriptions are for home delivery only. Choose a start day that fits the delivery service for your postcode. The plan then repeats from that date at the frequency you choose.
1. Joining Egg Club
Egg Club is for recurring chicken egg orders. At online sign-up, you choose the available egg box, number of boxes and frequency for eligible local home delivery. The page and checkout show the price for your selection before you confirm it.
Online plans renew automatically until cancelled. A plan becomes active when it is confirmed. Your order confirmation and account area show the selected product, price and schedule.
These Egg Club Terms sit alongside the Terms of Sale, Delivery, Refunds & Cancellations Policy, Food Information and Privacy Policy.
2. Your start day is your egg and payment day
The date on which your plan starts sets the normal cycle for:
- the regular date your eggs are due for delivery, subject to the available or agreed handover arrangements below; and
- the regular date on which an online payment is taken or a cash payment becomes due.
For example, if a weekly plan starts on a Friday, the normal egg and payment day is Friday. Starting a plan is therefore also choosing its recurring day.
3. Weekly, fortnightly or monthly schedules
- Weekly: the plan repeats on the same weekday each week.
- Fortnightly: the plan repeats on the same weekday every two weeks.
- Monthly: the plan repeats on the same numbered date each month where possible. If a month is shorter, the cycle uses that month’s final valid day.
The plan continues on this schedule until it is cancelled or, for a fixed or gift plan, reaches its stated end.
4. Online card, cash and gift plans
Online card plans
The displayed recurring amount is charged automatically on each cycle using the payment method selected at checkout. If payment fails, we may contact you, retry through the payment provider where permitted, pause fulfilment, or cancel the plan. We will not charge a separate fee simply because a payment failed.
Cash plans
A cash Egg Club plan is arranged manually with Joe. Payment is due on the regular cycle shown in your plan, normally on delivery. Cash plans do not take automatic online payment, but the egg schedule still repeats until the plan is ended.
Gift plans
A gift plan has no customer payment due for the included eggs. It follows the schedule and end terms confirmed when Joe sets it up.
5. Delivery
Website subscriptions are for eligible local home delivery only. Any delivery charge is shown before an online order is placed or agreed before a manual plan is confirmed.
Free local delivery covers TD11, TD12, TD14 and TD15 postcodes, plus eligible postcodes along the approved Duns–Berwick route corridor. The delivery policy explains the areas, normal delivery windows, same-day cut-offs and holiday arrangements. Duns and route deliveries do not run on Sundays.
The plan’s cycle date does not guarantee that delivery is available on that date. If a cycle falls on an unavailable day, including during reduced or paused holiday service, contact Joe to confirm the handover arrangement. A delivery holiday or change of driver does not automatically pause the plan, move its billing date or stop a payment. Joe will confirm any change needed for an affected cycle.
The saved delivery details are used for the recurring schedule unless Joe confirms a change. Keep your address, phone number and access details up to date in your account or by contacting Joe.
6. Extra boxes, skips and holiday pauses
Your account may let you request an extra box, skip an upcoming order or ask for a holiday pause. These are requests until they show as confirmed or Joe confirms them directly.
- Extra boxes: depend on availability and may have an additional price, which Joe will confirm before the extra is supplied.
- Skip: applies only to the selected egg date. It does not move the dates of later cycles.
- Holiday pause: can cover future egg dates for up to 12 weeks. The original cycle resumes after the confirmed pause.
Online and cash plans handle payment adjustments differently. Confirmation of a skip or pause will state what happens to payment for the affected cycle. Please do not assume the eggs or payment have changed until the request has been confirmed.
7. Changing your regular egg day
A skip, pause or one-off delivery change does not move the ongoing billing cycle. To choose a new regular egg and payment day, the existing plan must be cancelled and a new plan started on the newly chosen day.
Joe can help arrange this, but a new plan is not active until its start and price have been confirmed.
8. Cancelling Egg Club
You can cancel through your account where the option is available or use the contact page. We do not require a particular form of words—tell us which plan you want to cancel and give enough information to identify it.
Where the account offers “cancel at renewal”, the plan remains active until the end of the current paid cycle and no further recurring orders are placed after that date. If you contact Joe instead, we will confirm the effective cancellation date and whether a payment or egg order has already been committed for the current cycle.
Cancelling does not remove an amount already due for eggs supplied, but it does not affect any refund or other legal right you may have for eggs that are faulty, damaged, missing or not as described.
9. Shortages, changes and ending a plan
Egg supply can vary. If we cannot fulfil a cycle, we will not silently substitute a different product. We will contact you and offer a later date, agreed alternative, skipped cycle, credit or refund as appropriate to the payment method and circumstances.
If the recurring price needs to change, we will give reasonable notice before the new price takes effect and explain when it will apply. You may cancel before the change applies. We will not alter a price already due for a cycle without your agreement, except to correct an obvious error in line with the Terms of Sale.
We may end a plan where supply has stopped, repeated payments fail, an address is no longer eligible, the service is misused, or continuing would be unlawful or impractical. We will give reasonable notice where possible and refund any prepaid amount for eggs that will not be supplied.