Please read these terms before ordering. Nothing in them removes or limits the legal rights you have as a consumer.
1. Who we are
Joe’s Eggs is owned and operated by Daniel Stewart Cathrae and Joseph Orrock, trading together as Joe’s Eggs. The business is based in Ancroft, Berwick-upon-Tweed, Northumberland, United Kingdom.
- Trading name
- Joe’s Eggs
- Business owners
- Daniel Stewart Cathrae and Joseph Orrock
- Business location
- Ancroft, Berwick-upon-Tweed, Northumberland, UK
- Contact
- Use the Joe’s Eggs contact page
If you need to send a formal notice by post, please ask for the current correspondence address through the contact page.
2. Products and availability
We sell the egg products described on the website. Product pages tell you whether the eggs are chicken or quail eggs, the quantity supplied and the price. Food, allergen and storage information is available in our Food, Allergen & Storage Information.
Eggs are a natural product. Shell colour, size and appearance may vary, and photographs are illustrative. These natural differences do not change the promised type or quantity of the product.
All orders are subject to availability. If we cannot supply all or part of an accepted order, we will contact you and offer a suitable later date, an agreed alternative, or a refund for anything we cannot supply. We will not substitute a different product without your agreement.
3. Prices and payment
Prices are shown in pounds sterling and include any tax Joe’s Eggs is required to charge. The product price and any delivery charge that applies will be shown before you place the order. We do not add an undisclosed charge after checkout.
The payment methods currently available are shown at checkout or agreed with Joe. These may include online card payment, payment on delivery, and manually arranged cash plans. Online card details are handled by the payment provider; Joe’s Eggs does not normally receive your full card number.
If a displayed price or other important detail is clearly wrong, we may not be able to accept the order. If the order has already been accepted, we will contact you promptly. You can accept the corrected detail or cancel for a full refund of the affected item.
4. Placing an order
Website orders are for home delivery only. Before placing an order, check the products, quantities, delivery address and date, contact details and total price. You are responsible for giving accurate information that lets us fulfil the order.
An order submitted through the website is an offer to buy. A contract is formed when Joe’s Eggs accepts it by sending an order confirmation. An automated message that only says the order has been received is not acceptance unless it clearly says otherwise.
We may decline or cancel an order before fulfilment where, for example, the product is unavailable, payment is not authorised, an obvious error has occurred, the address is outside the available delivery area, or we reasonably suspect fraud or misuse. If you have already paid, we will refund the cancelled amount.
5. Product availability
Products can be ordered when they are in stock. If a product is sold out, please check back for the next stock update.
If an item you have already ordered becomes unavailable, we will contact you. If we cannot fulfil it, we will cancel and refund the affected item.
6. Delivery
Free local home delivery eligibility is determined from your full postcode. For a one-off local delivery order, choose an available date in the basket before continuing to checkout; your delivery window is shown before you place the order. The available dates reflect the area’s delivery hours, same-day cut-off and holiday availability. More detail—including missed deliveries—is in our Delivery, Refunds & Cancellations Policy.
Responsibility for the eggs passes to you when they are handed to you or left in a place you specifically asked us to use. This does not affect responsibility for damage or another problem that existed before handover.
7. Changes and cancellations
If you need to change or cancel a one-off order, contact Joe as early as possible. We will confirm whether the change can be made before the eggs are prepared or handed over.
Eggs are perishable food. Depending on the circumstances, the statutory 14-day change-of-mind cancellation right may not apply where the legal exemption for goods liable to deteriorate or expire rapidly applies. We will never use this to remove your rights when goods are faulty, damaged, not as described or otherwise do not conform to the contract.
Recurring Egg Club orders are also subject to the Egg Club Terms, which explain renewals, pauses, skips and how to cancel.
8. Faulty, damaged or incorrect products and your rights
Products must be as described, of satisfactory quality and fit for their normal purpose. If eggs arrive cracked, unsafe, missing, incorrect or otherwise fail to meet those standards, please contact Joe. We will provide the remedy required by law, which may include a replacement, price reduction or refund depending on the circumstances.
A photograph can help us resolve damage quickly, but it is not a condition of your legal rights. Please keep the product and packaging until we tell you whether we need to inspect them, unless doing so would be unsafe.
Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights. Joe’s Eggs is not responsible for a loss that was not reasonably foreseeable when the contract was made, except where the law says otherwise.
9. Questions and complaints
If something has gone wrong, please use our contact page and include your name, order number if you have one, and a short description of the issue. We will review it fairly and reply as soon as reasonably possible.
10. Applicable law and changes to these terms
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you keep any mandatory consumer protections that apply to you and may bring proceedings in any court the law allows.
We may update these terms for future orders when the business, website or law changes. The terms in force when your order was accepted continue to apply to that order. The date at the top shows the latest update.