Website orders are for home delivery only. Your delivery date and any charge are shown before you place an order. If anything arrives damaged or incorrect, tell Joe so it can be put right.
1. Delivery options
Joe’s Eggs website orders are for eligible local home delivery. Delivery availability depends on the address, product and schedule, and any delivery charge is shown before you place the order.
For one-off local delivery orders, enter your delivery postcode and choose an available date in your basket before continuing to checkout. The selected date and delivery window are shown before you place the order. To change the date before ordering, return to your basket.
Egg Club orders follow the start date and frequency of the plan. See the Egg Club Terms for details.
Free local delivery areas
Local delivery is free for eligible addresses in the areas below. The website assigns the delivery area from your full postcode; you do not need to choose a zone yourself.
- Duns Local: all TD11 postcodes are covered. Addresses within the approved Duns–Berwick route corridor are assigned to that route instead.
- Duns–Berwick Route: eligible postcodes within the approved corridor extending two miles either side of Joe’s route from Duns towards Berwick. Enter your full postcode in the basket to check eligibility.
- Berwick Local: all TD14 and TD15 postcodes. Addresses in either district use Berwick Local even where they also fall within the route corridor.
- TD12 Local: all TD12 postcodes, including Etal, Crookham and Coldstream. TD12 addresses use this zone even where they also fall within the route corridor.
A town name or proximity to a delivery area does not by itself confirm eligibility. If your postcode is not accepted, contact Joe before ordering for delivery.
Normal delivery windows and same-day cut-offs
All times below are UK local time, including the seasonal clock change. These are delivery windows, not individual appointment times. Same-day delivery is only available when offered by the date picker and the order is completed before the relevant cut-off.
- Duns Local and Duns–Berwick Route: Monday–Friday, 5pm–9pm; Saturday, 12 noon–9pm; no Sunday deliveries. The same-day order cut-off is 6:45am.
- Berwick Local and TD12 Local: Monday–Friday, 6pm–9pm; Saturday, 1am–9pm; Sunday, 9am–9pm. The same-day order cut-off is 5pm.
At or after the cut-off, choose a later available date. Selecting a date in the basket does not hold it indefinitely: availability is checked again before the order is completed.
Holiday periods and reduced service
During a holiday period, delivery may run normally with Joe or a cover driver, operate on reduced days, or be paused. Duns Local and the Duns–Berwick Route share one holiday schedule; Berwick Local and TD12 Local share another. The basket date picker shows the dates available for new local delivery orders, taking these settings into account.
A holiday setting does not automatically cancel or move an existing order or Egg Club cycle, or stop a recurring payment. If an existing arrangement is affected, we will contact you to agree a revised delivery date or another suitable arrangement. Any cancellation or refund will be handled under this policy and the Egg Club Terms.
2. Home delivery
Please provide a complete, accurate address, postcode and required phone number. We may use the phone number to resolve a delivery issue. Delivery is only available where the website or Joe confirms that the address is eligible.
Please make sure the address is safe and reasonably accessible at the arranged time. If you give a specific instruction to leave the order in a safe place, make sure it is sheltered from weather, animals and unnecessary temperature changes. We will follow that instruction where reasonably possible.
If no safe-place instruction has been agreed and nobody can accept the order, we will contact you about what happens next.
3. Dates, supply and delays
We will take reasonable care to meet the date shown or agreed, but egg supply, weather, road conditions or another event outside reasonable control can sometimes cause delay. If that happens, we will contact you, explain the position and offer a reasonable new arrangement.
If a significant delay means the order no longer works for you, contact Joe. Where the law gives you the right to cancel, or where we cannot supply the order, we will cancel the affected part and refund any amount already paid for it.
4. Missed deliveries
If Joe’s Eggs misses the arrangement
We will contact you and arrange a new delivery. If we cannot provide the order within a reasonable time, we will offer the appropriate refund or other remedy.
If the customer misses the arrangement
Please contact Joe promptly. We will try to rearrange, but this depends on the age and condition of the eggs and available delivery rounds. If a repeat delivery creates a reasonable extra cost, we will explain and agree that cost before attempting it. Your statutory rights are not affected.
5. Cracked, damaged, wrong or missing eggs
Check the box as soon as reasonably possible. If the order is cracked, damaged, unsafe, incomplete or not what you ordered, do not use the affected eggs and contact Joe with:
- your name and order number, if available;
- what is wrong and how many eggs are affected; and
- a photograph if convenient and safe to take one.
A photograph may help us resolve the issue quickly, but it is not a condition of your legal rights. Depending on the problem and the law, we will offer a replacement, refund, price reduction or another appropriate remedy.
Do not return food in person unless Joe asks you to. Keep it safely to one side until we confirm whether it is needed for inspection.
6. Changing or cancelling an order
For a one-off order, use the contact page as early as possible. If the eggs have not yet been prepared or committed to the delivery round, we will normally be able to change or cancel the order. We will confirm the outcome rather than assume a request has been accepted.
Eggs are perishable food. Depending on the circumstances, the usual 14-day change-of-mind right for distance purchases may not apply where the legal exemption for goods liable to deteriorate or expire rapidly applies. This does not remove your rights if the eggs are faulty, damaged, unsafe, not as described or otherwise do not conform to the contract.
To pause, skip or cancel Egg Club, or to change a recurring egg day, read the Egg Club Terms.
7. How refunds are made
When a refund is due, we will refund the amount for the affected product and any related delivery charge that the law requires us to refund. Card payments will normally be returned to the original payment method. Cash refunds will be arranged directly with you.
We will process an agreed refund without undue delay and normally within 14 days. Your bank or payment provider may take additional time to show it in your account.
These arrangements sit alongside, and do not replace, your rights under the Consumer Rights Act 2015 and other applicable consumer law.