Joe’s Eggs uses only the personal information reasonably needed to run the shop, fulfil orders, manage Egg Club and answer customers. We do not sell personal information.
1. Who is responsible for your information
Daniel Stewart Cathrae and Joseph Orrock, trading together as Joe’s Eggs, are the business owners responsible for how Joe’s Eggs handles the personal information described in this policy.
- Trading name
- Joe’s Eggs
- Business owners
- Daniel Stewart Cathrae and Joseph Orrock
- Business location
- Ancroft, Berwick-upon-Tweed, Northumberland, UK
- Privacy contact
- Use the contact page
If you need to send a formal notice by post, ask for the current correspondence address using the contact page.
2. Personal information we collect
Depending on how you use Joe’s Eggs, we may collect:
- your name, email address and required phone number;
- billing and delivery addresses, postcode and delivery instructions;
- account identifiers and sign-in information managed by the website platform;
- orders, products, quantities, prices, refunds and transaction references;
- Egg Club plan, frequency, egg day, delivery details, pauses, skips, extras, cancellation and payment status;
- messages, enquiries, complaints and our replies;
- marketing preferences and cookie choices; and
- technical data such as IP address, browser, device, pages viewed, timestamps, security events and analytics data where you consent.
Online card details are handled by the payment provider. Joe’s Eggs does not normally receive or store your complete card number or card security code. We may receive the payment method, status, amount and transaction reference.
We do not ask you to provide health or other special-category information through the website. If you voluntarily include sensitive information in a message, we will use only what is necessary to respond and will delete it when no longer needed, subject to any legal requirement.
3. Where the information comes from
Most information comes directly from you when you order, register, update your account, contact Joe, request an Egg Club change or make a payment. We also receive information:
- from Wix and connected shop, member, form and pricing-plan services when they operate the website;
- from payment providers when they confirm a transaction;
- automatically from your browser or device through essential technology and, with consent, analytics; and
- when Joe sets up a cash or gift plan following an arrangement with you.
4. Why we use personal information
| Purpose | Examples | Usual lawful basis |
|---|---|---|
| Provide orders and Egg Club | Accepting orders, taking or recording payment, packing, delivery, renewals, extras, skips, pauses and cancellations. | Contract; steps requested before a contract. |
| Customer service | Answering questions, sending service messages and resolving order or account problems. | Contract; legitimate interests in helping customers and running the business fairly. |
| Legal and financial records | Tax, bookkeeping, refunds, disputes, food traceability and responding to authorities. | Legal obligation; legitimate interests in establishing or defending legal claims. |
| Security and improvement | Preventing misuse, maintaining the website, diagnosing faults and understanding site use. | Legitimate interests for essential security; consent for optional analytics where required. |
| Marketing | Sending Joe’s Eggs news or offers where permitted. | Consent, or legitimate interests where the existing-customer rules allow it. |
Where we rely on legitimate interests, we consider the business need, the impact on you and whether the use is reasonably expected. You can object in the circumstances described below.
5. Marketing and service messages
We may send marketing only where you have asked for it or where the law permits contact with an existing customer about similar products and a clear opt-out is provided. You can unsubscribe at any time using the option in the message or by contacting us.
An unsubscribe request does not stop necessary service messages about an order, payment, delivery, account, safety notice or Egg Club plan.
6. Cookies and analytics
Essential browser storage may be used for security, sign-in, the shopping basket, checkout and remembering your cookie choice. Optional analytics is not activated until you choose to allow it. Read the Cookie Policy and use Cookie settings in the footer to change your choice.
7. Who we share information with
We do not sell personal information. We share only what is reasonably needed with:
- Wix, which provides website hosting, e-commerce, forms, member accounts and pricing-plan services;
- payment processors and fraud-prevention services;
- email, communications, analytics and technical service providers;
- delivery or fulfilment helpers where needed for an order;
- accountants, bookkeepers, insurers and professional advisers;
- regulators, courts, tax authorities, law enforcement or another person where disclosure is legally required or necessary to protect legal rights; and
- a buyer or successor if the business is sold or reorganised, subject to appropriate confidentiality and data-protection requirements.
Providers acting for us must use the information only for the agreed service and protect it appropriately. Some providers, such as payment services, may also act as an independent controller for parts of their service and provide their own privacy information.
8. International transfers
Wix, payment, communications or other technology providers may process personal information outside the United Kingdom. Where UK data protection law requires a safeguard, we use a recognised adequacy decision, approved contractual protection such as the UK International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism.
You can ask for more information about the safeguard relevant to your information through the contact page.
9. How long we keep information
We keep personal information only for as long as reasonably needed for the purpose described, including legal, tax, accounting, food-safety and dispute requirements. In general:
- order, transaction and accounting records may be kept for up to six years after the relevant relationship or accounting period;
- account and Egg Club information is kept while the account or plan is active and for an appropriate period afterwards, with linked financial records retained longer where required;
- routine enquiries are reviewed after the issue is resolved and are not kept longer than needed;
- marketing details are kept until you opt out or they are no longer useful, with a minimal suppression record retained so we honour an opt-out; and
- the website remembers a cookie choice for up to 12 months.
When information is no longer needed, it is deleted, anonymised or securely disposed of where reasonably possible.
Joe’s Eggs keeps an overall total for the Return-a-Box Scheme. When staff record boxes during a delivery round, we also keep the number returned and an opaque delivery marker so the same return cannot be counted twice. The return record does not contain the customer’s name, address, phone number or email address, is available only to authorised staff, and is kept only as long as needed to maintain an accurate cumulative scheme total.
10. How we protect information
We use reasonable technical and organisational measures designed to prevent unauthorised access, loss, misuse, alteration or disclosure. Access to staff-only order information is restricted to approved accounts and service providers are selected with security in mind.
No internet service is completely risk-free. If a personal-data incident creates a legal duty to notify you or the Information Commissioner’s Office, we will do so.
11. Your data protection rights
Depending on the circumstances, you may have the right to:
- ask for access to your personal information;
- have inaccurate or incomplete information corrected;
- ask for information to be deleted;
- ask us to restrict how information is used;
- object to processing based on legitimate interests;
- receive certain information in a portable format;
- withdraw consent at any time where consent is the basis; and
- object at any time to direct marketing.
These rights can have legal limits. We may need to verify your identity and may retain information where the law requires it. We normally respond to a valid rights request within one month, unless the law allows more time. There is normally no charge.
Joe’s Eggs does not make decisions about customers solely by automated means where the decision has a legal or similarly significant effect. Payment and security providers may use automated checks to identify suspected fraud.
12. Questions and complaints
Use the contact page to exercise a right or raise a privacy complaint. Please write “Privacy” in the message and explain what you would like us to review. We aim to acknowledge a data-protection complaint within 30 days, investigate it fairly and explain the outcome.
You can also complain to the UK Information Commissioner’s Office. Visit the ICO data-protection complaints page for current contact and complaint information.
13. Changes to this policy
We may update this policy when Joe’s Eggs, its providers or the law changes. The date at the top shows the latest version. If a change would materially affect how existing information is used, we will take reasonable steps to bring it to your attention.